REFUNDS AND CANCELLATION

Raph - Refund and Cancellation - V02 - Oct 2020

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.raph.in (the “Website”) and our ‘Raph’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Currently we don't allow customers to cancel order once placed. However, this may change in the future.

Non-Customer Cancellation

Raph reserves the right to collect a penalty for the Orders constrained to be cancelled by Raph for reasons not attributable to Raph, including but not limited to:

• in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
• failure to contact Buyer by phone or email at the time of delivering the Order booking;
• failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
• unavailability of all the items ordered by Buyer at the time of booking the Order; or
• unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Raph will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

In case of cancellations for the reasons attributable to Raph or the Merchant or PDP, Raph shall not collect any penalty from the Buyer.

Refunds

Buyer may be entitled to a refund for prepaid Orders. Raph retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver (if the merchant chooses to send with PDP) the Order due to a cause attributable to either PDP or Raph, however such refunds will be assessed on a case to case basis by Raph.

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated time for a refund is around 5-7 Business Days